MarKing Equipment and Engraving Limited ships to addresses within Canada.

For shipping fees outside of Canada, please email our Customer Service at sales@marking.ca or call us at 1-(877) 475-0111.

COVID-19 UPDATE

MarKing Equipment and Engraving Ltd. continues to prioritize the health and well-being of our associates, customers, and communities during COVID-19. We appreciate your business and understanding during this global crisis.

We are doing everything we can to get your order to you as quickly as possible. Due to the overwhelming demand for deliveries across Canada, as well as modified practices by our shipping partners to keep their workforce and customers safe, customers should anticipate parcel delays for the foreseeable future. Therefore, we are unable to give you an accurate estimate of your parcel's arrival date. Delays of several days or even weeks are not uncommon at this time and may increase as we lead up the Christmas holiday shipping season. We appreciate your patience and understanding.

Thank you for being our customer, and we appreciate your support more than ever at this time.
 

Shipping Rates

Our shipping rates for orders placed online are as follows:

$7.50 - Shipping within the provinces of Ontario and Quebec.

$11.50 - Shipping within the provinces of Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland, Nova Scotia, Prince Edward Island, Saskatchewan.

 $20.00 - Shipping for Northwest Territories, Nunavut and Yukon.

If you are local, pick is always FREE! Please select "Pick up at MarKing" option. Pick ups are available at the end of the business day.

For shipping fees outside of Canada, please email our Customer Service at sales@marking.ca or call us at 1-(877) 475-0111.

Order Processing and Shipping Times

"SAME DAY" Order Processing Times:

Our “same day” shipping policy ONLY applies to these categories and items and must meet the shipping option requirements chosen. All other categories and items process as a regular order.

Trodat Text Stamps - (excludes the Trodat Multi Color Impression stamps)

Trodat Date Stamps

Traditional Rubber Stamps

Shipping "Purolator" option:

Orders are manufactured and shipped on business days only. Qualified “same day” shipping orders placed with credit card payment* before our "same day" shipping cut-off time of 10:00am EST will be shipped same day** Monday to Friday. All orders placed after the cut-off time will be shipped the following day (Friday orders after cut-off will be shipped the following Monday). Orders placed on weekends or holidays will be processed the next business day.

We ship your parcel by Purolator®.
Purolator guarantees delivery to many urban destinations in Canada by the end of day the next business day. MarKing Equipment and Engraving Limited is not responsible for Purolator® not meeting their delivery schedule.

Orders placed before 10am Eastern Standard Time, will be produced and shipped out via Purolator Ground service the same day. To determine delivery time please use the Purolator shipping time online tool. Enter the "From Postal Code" as L3R 3K2 to your postal code.

*Orders not processed with a credit card online may result in not shipping same day as we cannot ship out without approved credit card payment. If you did not pay by credit card, we will call when ready to ship to receive your credit card information, once credit card approval is done, we then ship your order to you.

Shipping "Pick up at MarKing" option:

Orders are manufactured on business days only. Qualified “same day” shipping orders placed before our "same day" cut-off time of 10:00am EST will be available same day** Monday to Friday AFTER 3:00pm. All orders placed after the cut-off time will be available the following day, or when it is convenient for you to stop by (Friday orders after cut-off will be available the following Monday after 3:00PM). Orders placed on weekends or holidays will be processed the next business day.

You are not obligated to pick up same day, you may come next day or another day at your convenience. We are open M-F 8:30am-4:30pm EST. 

**Some restrictions may apply on certain item(s)/product(s) not shipping “same day”, such as item(s)/product(s) not qualified, large quantity ordered, a special item ordered, or payment has not been received.

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Regular Order Processing Times:

Our regular manufacturing and shipping policy of item(s)/product(s) that do not qualify for our same day shipping policy is 2-3 business days.

Shipping "Purolator" option:

Orders are manufactured and shipped on business days only. Orders placed with credit card payment* will be shipped Monday to Friday.

We ship your parcel by Purolator®.
Purolator guarantees delivery to many urban destinations in Canada by the end of day the next business day. MarKing Equipment and Engraving Limited is not responsible for Purolator® not meeting their delivery schedule.

Orders placed before 10am Eastern Standard Time, will be produced and shipped out via Purolator Ground service the same day. To determine delivery time please use the Purolator shipping time online tool. Enter the "From Postal Code" as L3R 3K2 to your postal code.

*Orders not processed with a credit card online may delay shipping as we cannot ship out the order without approved credit card payment. If you did not pay by credit card, we will call when ready to ship to receive your credit card information, once credit card approval is done, we then ship your order to you.

**Some restrictions may apply on certain item(s)/product(s) taking longer manufacturing times such as large quantity ordered or a special item(s)/product(s) ordered

Shipping "Pick up at MarKing" option:

Orders are manufactured on business days only. Orders placed will be available Monday to Friday AFTER 3:00pm. We are open M-F 8:30am-4:30pm EST.

**Some restrictions may apply on certain item(s)/product(s) taking longer manufacturing times such as large quantity ordered, a special item(s) ordered, or payment has not been received.

Shipping Restrictions

For orders shipped to P.O. Box addresses, rural postal codes, and remote locations considered "beyond points", please allow additional time for orders shipped to these addresses.

Shipping To Multiple Addresses

Currently you cannot send items within a single order to different locations. If you are ordering products to send to different shipping addresses you need to place separate orders.

Please make sure your shipping address is correct — we cannot redirect orders once items have been shipped.

Shipping Outside of Canada

We cannot determine if customs will charge you for an import duty/fee. MarKing Equipment and Engraving Limited is not responsible for any additional charges that may occur due to customs in your country (we will not pay for this fee and accept no returns and we do not offer refunds). Please make sure you are available to sign for your package.

Return Policy

We apologize if you have received an incorrect item and will gladly resolve this issue as soon as possible. All items will be verified before any actions are taken in these matters.

Please review your order and confirm that it is correct before submitting it to us. Your order is specifically made for you, and therefore MarKing Equipment and Engraving Limited cannot accept returns or refunds of personalized or customized products if the dissatisfaction is not due to an error by MarKing Equipment and Engraving Limited. For instance, we cannot refund personalized or customized products if the quality issue is due to typographical errors, misspelled words or name, incorrect grammar, unfinished text, sizing errors - either character height or overall size (our online program allows a PDF proof before ordering), or other information provided by the user.

Any special orders that are reconfigured or retrofitted are NOT eligible for return.

Unfortunately, we are not able to offer warranties on products in the following cases:
For any damage caused by re-inking our stamps with incorrect ink, or ink purchased from another company on our Trodat stamps (printy, professional lines), Traditional rubber stamps, pre-inked stamps, flash stamps (FastLight and Maxlight) and Colop stamps (printer and heavy duty lines).

Errors must be reported to MarKing Equipment and Engraving Limited within 4 business days after receipt of your order.

NOTE:  MarKing Equipment and Engraving Limited reserves the right to cancel your order at its discretion should the order be deemed fraudulent, inappropriate for language, content or material.

Questions

Email our Customer Service at sales@marking.ca or call us at 1-(877) 475-0111.