Errors must be reported to MarKing Equipment and Engraving Limited within
4 business days after receipt of your order.
We apologize if you have received an incorrect item and will gladly resolve this issue as soon as possible.
All items will be verified before any actions are taken in these matters.
Please review your order and confirm that it is correct before submitting it to us. Your order is specifically made for you, and therefore MarKing Equipment and Engraving Limited cannot accept returns or refunds of personalized or customized products if the dissatisfaction is not due to an error by MarKing Equipment and Engraving Limited. For instance, we cannot refund personalized or customized products if the quality issue is due to typographical errors, misspelled words or name, incorrect grammar, unfinished text, sizing errors - either character height or overall size (our online program allows a PDF proof before ordering), or other information provided by the user.
Please see more information on our Return Policy