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How can I contact you?
MarKing Equipment & Engraving Ltd.
#14-400 Esna Park Drive
Markham, ON L3R 3K2 Canada
Fax: 905-475-7488
Business hours are M-F 8:30am through 4:30pm Eastern Standard Time.
How do I change the ink cartridge on my Trodat Printy stamp?
Simply follow our "How to" PDF on changing your ink cartridge for
Trodat Printy stamps >> Printy Replacement Pads - How To Replace Ink Cartridges
How do I reink my pre-inked Royal Mark (Kingmark) stamp?
Simply follow our "How to" PDF on how to reink your pre-inked Royal Mark (Kingmark) stamp >> Pre-inked_Reinking_Instructions_HowTo
How do I upload a logo, signature or graphic?
Simply follow our "How to" PDF on uploading a logo, signature or graphic >> How to upload a logo or signature
What file formats do you accept?
Simply follow our "How to" PDF on guidelines for artwork submission >> Guidelines for Artwork Submission (via email)
I received my order and there is an error?
Errors must be reported to MarKing Equipment and Engraving Limited within 4 business days after receipt of your order.

We apologize if you have received an incorrect item and will gladly resolve this issue as soon as possible.
All items will be verified before any actions are taken in these matters.

Please review your order and confirm that it is correct before submitting it to us. Your order is specifically made for you, and therefore MarKing Equipment and Engraving Limited cannot accept returns or refunds of personalized or customized products if the dissatisfaction is not due to an error by MarKing Equipment and Engraving Limited. For instance, we cannot refund personalized or customized products if the quality issue is due to typographical errors, misspelled words or name, incorrect grammar, unfinished text, sizing errors - either character height or overall size (our online program allows a PDF proof before ordering), or other information provided by the user.
Please see more information on our Return Policy